What is a Business Relationship Manager?

A Business Relationship Manager (BRM) is a person who works strategically with business units to ensure that the supporting technology portfolio and business requirements are aligned and prioritized to meet the business unit’s objectives. A BRM, through collaborative relationships with the business units of the company, will act as the primary liaison between the business and the Technology organization, focusing on understanding the business needs and objectives, building strong relationships, managing and prioritizing demand, and ensuring that technology solutions and services align with and support those goals. The BRM provides ongoing consultive support to business areas on technology best-practices to develop solutions to business challenges, maximize the value of the company’s application portfolio, and drive continuous process improvement.

This resource is part of a new team of BRMs who support various lines of business within the company. BRMs will be assigned to the following specific areas of expertise – Electric & Gas Operations and Engineering, Customer Experience and Customer Services, Utility Work and Asset Management, and ERP/Finance. Job responsibilities may evolve over time.

What does a Business Relationship Manager do?

The Business Relationship Manager is responsible for the following:
Acts as primary point of contact for assigned business units to establish trust, foster strong partnerships, and manage expectations.
Develops a full understanding of core business processes, supporting solutions and technologies.
Provides ongoing strategic consulting support and guidance to the Business Areas on best-practice, efficient, and effective use of technology to support business processes.

Responsible for compiling requirements definition, Benefit Cost Analysis, estimating, and monitoring of benefits realization. Ensures adherence of business requests through the Technology intake process and evangelizes the importance of governance to business stakeholders. Proactively identifies areas of opportunity to apply existing technologies for new business demand, process improvement, and cost efficiencies. Complements the Application Support, Infrastructure & Operations and Project Management teams who have tactical and operational project responsibilities.

Anticipates and plans for future technology needs and demands based on business growth and changes. Maintains comprehensive documentation of business requirements, project plans, and status reports to ensure transparency and accountability. Supports the escalation of risks, issues, actions, & decisions within the portfolio to ensure on-time / on-budget / in-scope project delivery. Leads efforts to resolve complex issues or challenges related to IT services within assigned business area(s) working to ensure minimal disruption to business operations.

Promotes innovation and adoption of new technologies that can provide competitive advantages and operational efficiencies Understands the business perspective and takes necessary action to integrate business requirements into Technology processes and solutions, based upon the overall strategic direction of the Company

May lead change management or training initiatives to ensure smooth adoption and implementation of new technologies and processes.

• With minimal supervision, the Operations Manager will proactively manage day-to-day administrative and financial processes of the Luskin Center for Innovation.

• This includes administering complex financial operations, project budgets and the organizational budget.

• Serve as liaison to the Luskin School's Business Office. Lead administrative coordination for efforts of the principal investigator(s) in the development of grant and contract proposals, including preparing detailed budgets and justifications.

• Track and coordinate acceptance of government, foundation, non-profit and corporate funding.

• Post-award, oversee project managers' tracking of the project budgets. The Operations Manager will communicate with HR Director on personnel issues, complete personnel paperwork for new hires and appointment changes, and keep detailed HR records.

• In addition, the Operations Manager will serve as executive administrative assistant to the director, including managing the Director's calendar, as well as supporting communications, events and special projects as required.

• The Operations Manager will handle sensitive information, maintain the confidential integrity of the office and utilize excellent oral communications, analytical, organizational, computer, writing, editing, and public relations skills to perform the varied responsibilities of this position.

Are you a passionate communicator with a knack for building relationships and driving positive change? Do you thrive in a collaborative environment and see the power of internal communication to build a thriving workplace culture? If so, then our HR Employee Engagement Manager role might be perfect for you!

In this critical role, you will be responsible for developing and implementing communication strategies to improve employee engagement, satisfaction, and retention. You will work closely with leadership and across departments on communications efforts that foster a positive work environment where employees feel valued, motivated, and productive.


Wake County Human Resources is for a new role of HR Employee Engagement Manager to lead communication efforts for strategic employee engagement projects including organizational assessment and stay surveys, training and career development, Wake University, onboarding, succession planning, performance management, rewards and recognition, and total rewards including compensation, benefits, and wellness.

The HR Employee Engagement Manager collaborates with Wake County’s internal Communications Department on internal communications including key messaging and employee branding while working across all County departments to improve employee engagement and retention.


This position currently reports to the Chief Human Resources Officer but will eventually report to the newly created Organizational Development Director.

The purpose of this position is to develop communication strategies to improve employee engagement, and to manage the engagement of programs designed to foster it, such as rewards and recognition programs, wellness programs, and other programs and activities that result in healthy workplace culture. Through crafting compelling messaging that resonates with employees at all levels, the Employee Engagement Manager plays a pivotal role in enhancing employee satisfaction, fostering a positive organizational culture, and supporting operational functions across multiple departments.

This multifaceted role requires a strategic thinker with exceptional communications and marketing skills, a creative mindset, and the ability to effectively collaborate with cross-functional teams. The HR Employee Engagement Manager works closely with stakeholders to facilitate execution of data-driven communications recommendations, monitor outcomes of programs, and ensure alignment with the organization’s goals.

About Constellation Brands

If you have taken a moment to toast with a glass of wine, celebrate with a cocktail, or relax with a bottle of beer, chances are that you’ve shared that moment with us. For more than 75 years, we’ve led the beer, wine, and spirits industry by building admired brands that delight our consumers. Our portfolio balances iconic brands, such as Corona and Modelo, with exciting gems, such as Prisoner Wine Company and High West. About the Digital Business Acceleration (DBA) Team
Today, we continue to push boundaries by transforming our company through the Digital Business Acceleration (DBA) program. As a member of an agile team, using digital, data science and advanced analytics, you will build business-changing digital tools and capabilities with a state-of-the-art tech stack. As a member of DBA, are the architect of your career with support and mentorship to thrive. You will have the opportunity to dive headfirst into exciting opportunities that will enable you to learn new things and work on a variety of different projects. We value bold ideas, teamwork, and an entrepreneurial spirit. We like to have fun and truly embody a work hard, play hard mentality.
About Our Team’s Culture
Culture is the lime to our Corona and represents who we are. It’s really simple. We follow our 3 C’s – Care, Community, and Curiosity in everything we do. We care about and support one another and the work we do, we fail fast and learn together, and we never stop pushing boundaries and asking questions.

Community – We fail, discover, and celebrate together.
Curiosity – We are open minded and continue to test and learn as a team.
Care – We are genuine in our interactions and take pride in being authentic and supportive teammates.

About the Employee Experience
• Product Allowance so you can kick back and relax with Constellation’s awesome products.
• “Quiet Weeks” where there are no meetings scheduled as an opportunity to focus on individual development goals and have some heads-down time.
• Summer hours where we have half days on Fridays
• Tuition Reimbursement up to $10,000/year so you can continue feeding your brain
• $500 towards your home office set up
• Ongoing learning opportunities, development experiences, and mentorship programs
• Occasional team building meetups
• 160 hours of PTO with 13 paid holidays
• Life/Work Balance? We're all about it. We offer much more than just health care benefits. Our innovative programs and resources are designed to support physical, mental, and emotional well-being for you and your family.